Project Manager

Responsibilities

A. Project planning

1. Explain the implications of changes to project scope and/or objectives to the client and to the project team.

2. Lead the team to prioritize signed-off project work based on analysis of strategic importance, tasks outstanding, obstacles or barriers, budgets, resources, and deadlines.

3. Create, or participate in the creation of, project documentation. (Plans, Budgets & Reports)

4. Manage the client stakeholders, team members, or contract personnel to design a solution and establish associated project timelines and budgets that allow for the delivery of the most strategic functionality within the project constraints.

5. Establish and maintain a usable and well-communicated schedule for all phases of a project.

6. Manage the change order process within the project.

7. Work with the AVP Technology to ensure changes are understood and approved.

B. Project accounting and finance

1. Understands basic revenue models, P & L and cost-to-completion projections and makes decisions accordingly.

2. Understand our pricing model and billing procedures.

3. Accurately forecasts revenue, profitability, margins, bill rates and utilization.

4. Assures project legal documents are completed and signed.

5. Tracks and reports team hours and expenses on a weekly basis.

6. Manages project budget.

7. Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.

8. Follows up with clients, when necessary, regarding unpaid invoices.

9. Analyses project profitability, revenue, margins, bill rates and utilization.

C. Project control

1. Manage scope creep through client change orders, internal change orders, phased delivery, or other methods to ensure projects deliver on timeline, scope, budget and strategy expectations.

2. Evaluate all key project deliverable, as well as final product to ensure traceability of requirements, high quality, and client acceptance.

3. Responsible for formal sign-off on all project deliverables; this will often include coordinating input and involvement from the account director and client.

4. Ensure project meets internal and client expectations with respect to quality, budget, delivery timelines, and strategy.

D. Project communication

1. Work with AVP, Technology to ensure clients achieve an understanding of expectations, deliverable, dependencies, risks, progress, and the bright works development process.

2. If needed, create customized reporting for the client or team with account management and/or team leads, to secure sign off on deliverable or documentation.

3. Use sound judgment in all project communication and ensure that key stakeholders are included.

4. Team, client and management are apprised of project activities in a timely manner.

5. Communicate progress, risks, expectations, timelines, milestones and other key project metrics to clients and team members.

E. Internal project reporting and administration

1. Be prepared to discuss project quality, client and team satisfaction, and project success metrics during regularly scheduled and ad hoc project review meetings with the CEO / CTO.

2. Track and report weekly on percent complete, budget burn, earned value, slippage, project effort and duration to complete and other key project metrics.

3. Keep an accurate risk tracking document with an associated mitigation plan.

F. Resource management

1. Determine project roles of team members based on project requirements, time frames and budget.

2. Define skill sets (competencies) required for the project based on project specifications and requirements.

3. Determine resource requirements (including staffing, software, hardware, and facilities) of projects, based on project specifications.

G. Client management

1. Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

2. Builds a knowledge base of each client’s business, organization and objectives.

3. Manages day-to-day client interaction.

4. Sets and manages client expectations.

5. Develops lasting relationships with client personnel that foster client ties.

6. Communicates effectively with clients to identify needs and evaluate alternative business solutions.

Requirements and skills

1. Minimum university degree in a related field.

2. Minimum 5 years working experience in system development projects.

3. Strong experience/knowledge in both traditional waterfall methodology as well as more modern Agile / iterative methods.

4. Professional accreditation in Project management (eg: PMP).

5. Completed a minimum of 2 ERP implementations as a Project Manager (preferred payroll implementation).

6. Demonstrated ability to establish and maintain effective relationships and partnerships with key stakeholders. (Clients/Internal)